About Paymer & Phillips

Do you need an appointment for an estimate?
We perform visual inspections Monday–Thursday from 8:00 am to 4:30 pm, and Friday 8:00 am to 12:00 pm. Estimates requiring diagnostics may require an appointment.

How long does an estimate take?
Most visual inspections take 15–30 minutes. Detailed estimates requiring diagnostics may take longer, up to several days depending on the issue. Your service advisor can give a more precise timeline at drop-off.

Do you need an appointment for repairs?
Yes, all repair work is by appointment. Call our office at (410) 923‑6000 to schedule.

Can I drop off my vehicle after hours?
Select repairs are eligible for after-hours drop-off. Contact your service advisor for eligibility and instructions.

Do you offer loaner cars or a shuttle service?
No, we do not provide loaner cars or a shuttle service. However, we work closely with Enterprise in Crofton to arrange rentals and transportation while your vehicle is being serviced.

Will you pickup my vehicle?
No. Customers are responsible for dropping off and picking up their vehicles.

What forms of payment do you accept?
We accept cash and all major credit cards (VISA, MasterCard, Discover, American Express). We do not accept personal checks.

Do you offer financing?
We do not offer in-house financing, but we accept Snap Finance. Contact them directly for approval and terms.

Can I pick my vehicle up after hours?
Payments must be made in person during normal business hours. You can then schedule vehicle pickup at your convenience, including after hours.

Do you work with insurance companies?
Yes. We work directly with all major insurance companies, including State Farm, USAA, Geico, Allstate, Nationwide, Progressive, Liberty Mutual and more. This ensures a hassle-free repair experience from start to finish.

How long does an insurance repair typically take?
The timeline depends on the vehicle, type of repair, and your insurance company. We coordinate closely with your insurer, including updates for rental coverage if part of your policy, to keep the process efficient and on schedule.

Do you offer rental cars?
We do not provide rental cars directly. However, we work closely with Enterprise in Crofton to arrange rentals and transportation while your vehicle is being serviced.

I spilled on my leather seats. How should I clean it?
Blot the liquid immediately with a clean, absorbent cloth or sponge. If necessary, gently wipe with lukewarm water and air dry. Do not use heat dryers or harsh chemicals.

My leather seat has a stain. Can it be removed?
Use a mild solution of Ivory bar soap and lukewarm water on a soft sponge. Blot gently and air dry. Avoid saddle soaps, oils, abrasives, solvents, varnish, ammonia, or silicone-based products. If the stain cannot be removed, we can replace individual panels, which is often more cost-effective than replacing the entire seat cover.

How do I protect new leather seats?
Regularly clean with a leather conditioner recommended for your vehicle. Avoid harsh cleaners or prolonged sun exposure.

Can you repair pet damage or tears to my seats or carpet?
Yes. We specialize in leather repairs, including rips, scratches, and other damage, restoring your upholstery to near-original condition.

Do you handle repairs for fabric or vinyl upholstery?
Yes. We clean, repair, and restore fabric and vinyl seats, cushions, and panels for cars, boats, and custom projects.

The fabric on my car ceiling is falling down. Can this be fixed?
Yes. We can repair your headliner by removing the failing fabric and replacing it with new material. Do not attempt to glue or secure the fabric yourself, as this can increase repair costs. If needed, a small tack or two can temporarily hold the fabric in place until you can bring it in.

My sunroof is noisy while open. What can I do?
Wind buffeting can occur due to unequal air pressure between the inside and outside of your vehicle. Slightly opening a window can help reduce the noise. We can also adjust your sunroof’s stop position if needed. Do not attempt to make adjustments yourself, as this can lead to increased repair costs.

Should I have my sunroof serviced?
Yes. Annual servicing for lubrication, adjustments, and clearing drain tubes helps prevent leaks and maintains smooth operation.

My sunroof is leaking. What should I do?
Contact us immediately. We inspect, clean, and repair sunroof drains or seals to stop leaks and prevent water damage.

What if my sunroof is cracked or shattered?
Cracked or blown-out sunroofs require immediate attention. We offer replacement and repair services, including OEM glass installation and leak testing to restore proper function.

How do I maintain my convertible top?
Clean regularly, apply protectant, and inspect seals for wear. Annual maintenance ensures longevity and prevents leaks.

My convertible top was vandalized. Can you help?
Yes. We can replace your convertible top and work directly with your insurance company throughout the repair process.

Do you provide marine services?
Yes. We specialize in all aspects of marine upholstery and canvas. From boat and jet ski seats, cushions, covers, and marine vinyl repair, we ensure durability against sun, saltwater, and moisture. No job is too big or too small, from a single seat to complete yacht interiors.

Can you customize marine upholstery?
Absolutely. From custom colors to embroidery and foam replacement, we create tailored solutions for any boat or marine project.

Do you repair water-damaged marine cushions?
We can replace or restore foam and vinyl to prevent mold, odors, and structural damage.

Do you handle marine insurance repairs?
We work directly with insurance companies to repair storm damage, vandalism, and other covered incidents, making the process smooth and hassle-free.

My boat cover is torn — can you fix it?
In many cases, we can repair torn covers. However, if the damage is beyond repair, we may need to make a new replacement cover.

How can I ensure my new upholstery or canvas lasts?
We use specialized marine-grade materials including premium foam, fabrics and fasteners. These materials are designed to prevent water damage, mold, and premature wear, giving your upholstery and canvas the longest possible lifespan.

How can I maintain my upholstery?
Regular cleaning with mild soap and water and periodic application of marine-grade conditioners keeps your vinyl and leather soft, vibrant, and protected from sun and salt damage.

How can I maintain my canvas?
Clean your canvas regularly with fresh water and a soft brush, avoid harsh chemicals, and apply water-repellent treatments as needed to maintain protection against rain, sun, and saltwater exposure. Always allow the canvas to air dry completely before storing or covering.

Do you handle custom projects?
Yes. We work on RVs, restaurants, boats, and other unique upholstery and trim projects. Contact us to discuss your vision.

Do you work with restaurants, hotels, or other hospitality businesses?
Yes. We handle commercial upholstery for chairs, booths, patio furniture, and reception areas — including vinyl, leather, and custom fabrics.

My business has a small need for upholstery — can you help?
Give us a call — we’d love to hear about your project. We’ve handled upholstery for salons, spas, barbershops, medical offices, daycare centers, museums, and more.

Can you do large-scale projects?
Absolutely. Our team manages multiple-seat installations, restorations, or replacements efficiently while minimizing downtime for your business.

My patio furniture cushions are worn out — can you help?
We’ve reupholstered dining chairs, barstools, couches, patio furniture, and more - including foam replacement or repair. We have a great selection of fabrics and materials to choose from for both your indoor and outdoor projects.

A rodent nested in my car. Can the damage be repaired?
Rodents can damage insulation, carpeting, wiring, and interior components. We remove contaminated materials, thoroughly clean and sanitize the affected areas, and repair or replace damaged parts to restore the vehicle. We can also document the damage and work with your insurance company when applicable.

My car smells like mildew. Can you fix it?
Whether caused by flooding, leaks, or storm damage, we can remove water-damaged materials, treat mold and odors, and restore your vehicle’s interior. We also can determine the cause of the water intrusion and assist with insurance claims when coverage applies.

There was a spill or biohazard in my vehicle (blood, urine, feces, etc.). Can you clean it?
We handle biohazard situations involving biological contamination. Our team safely cleans, sanitizes, and restores affected areas so the vehicle can be used again safely. Insurance may cover these services depending on the situation

There is a strong odor in my vehicle. Can you remove it?
We use professional cleaning and deodorizing methods to remove odors caused by water damage, biohazards, smoke, or contamination. Our goal is to fully eliminate the source of the odor, not just mask it.

My car was stolen and returned damaged. Can you help?
Vehicles that are recovered after theft often have extensive interior damage, contamination, or vandalism. We can clean, sanitize, and repair affected areas including upholstery, carpeting, headliners, trim panels, and other interior components to help restore the vehicle. We can also work directly with your insurance company when applicable.

My backup camera isn’t working. Can you fix it?
We diagnose and repair malfunctioning backup cameras to restore proper operation. Availability may depend on the make and model of your vehicle, so contact us to confirm.

Something is stuck in my CD player. Can you help?
We can safely remove jams and repair CD player issues to get your system working again. Vehicle-specific limitations may apply — contact us to verify service options.

Other electronic problems in my vehicle — can you fix them?
We handle a wide range of automotive electronics repairs, including alarms, remote start, sensors, multimedia systems, and more. Some repairs may depend on your vehicle’s make and model, so reach out to confirm.

My vehicle was stolen. Do you offer a solution to prevent this from happening again?
We can install advanced alarm systems to protect your vehicle, including standard alarms and alarms with tilt sensors that detect unauthorized movement or towing. Availability may vary by make and model, so contact us to discuss the best option for your vehicle.

My wheels were stolen off my car. Can you help prevent this from happening again?
We can provide alarms with tilt sensors to safeguard your wheels and tires. Contact us to see which solutions are compatible with your vehicle.