About Paymer & Phillips

Do you need an appointment for an estimate?
We perform visual inspections Monday–Thursday from 8:00 am to 4:30 pm, and Friday 8:00 am to 12:00 pm. Estimates requiring diagnostics may require an appointment.

How long does an estimate take?
Most visual inspections take 15–30 minutes. Detailed estimates requiring diagnostics may take longer, up to several days depending on the issue. Your service advisor can give a more precise timeline at drop-off.

Do you need an appointment for repairs?
Yes, all repair work is by appointment. Call our office at (410) 923‑6000 to schedule.

Can I drop off my vehicle after hours?
Select repairs are eligible for after-hours drop-off. Contact your service advisor for eligibility and instructions.

Do you offer loaner cars?
No, we do not provide loaner cars. However, we work closely with Enterprise in Crofton to arrange rentals and transportation while your vehicle is being serviced.

What forms of payment do you accept?
We accept cash and all major credit cards (VISA, MasterCard, Discover, American Express). We do not accept personal checks.

Do you offer financing?
We do not offer in-house financing, but we accept Snap Finance. Contact them directly for approval and terms.

Can I pick my vehicle up after hours?
Payments must be made during normal business hours. You can then schedule vehicle pickup at your convenience, including after hours.

Do you work with insurance companies?
Yes. We work directly with all major insurance companies, including State Farm, USAA, Geico, Allstate, Nationwide, Progressive, Liberty Mutual and more. This ensures a hassle-free repair experience from start to finish.

How long does an insurance repair typically take?
The timeline depends on the vehicle, type of repair, and insurance approval. We coordinate closely with your insurer, including updates for rental coverage if part of your policy, to keep the process efficient and on schedule.

Do you offer rental cars?
We do not provide rental cars directly. However, we work closely with Enterprise in Crofton to arrange rentals and transportation while your vehicle is being serviced.

I spilled on my leather. How should I clean it?
Blot the liquid immediately with a clean, absorbent cloth or sponge. If necessary, gently wipe with lukewarm water and air dry. Do not use heat dryers or harsh chemicals.

My leather has a stain. Can it be removed?
Use a mild solution of Ivory bar soap and lukewarm water on a soft sponge. Blot gently and air dry. Avoid saddle soaps, oils, abrasives, solvents, varnish, ammonia, or silicone-based products. If the stain cannot be removed, we can replace individual panels, which is often more cost-effective than replacing the entire seat cover.

How do I protect new leather seats?
Regularly clean with a leather conditioner recommended for your vehicle. Avoid harsh cleaners or prolonged sun exposure.

Can you repair pet damage or tears?
Yes. We specialize in leather repairs, including rips, scratches, and other damage, restoring your upholstery to near-original condition.

Do you handle repairs for fabric or vinyl upholstery?
Yes. We clean, repair, and restore fabric and vinyl seats, cushions, and panels for cars, boats, and custom projects.

My sunroof is noisy while open. What can I do?
Wind buffeting can occur due to unequal air pressure. Slightly opening your window or having us adjust your sunroof’s stop position can reduce noise.

Should I have my sunroof serviced?
Yes. Annual servicing for lubrication, adjustments, and clearing drain tubes helps prevent leaks and maintains smooth operation.

My sunroof is leaking. What should I do?
Contact us immediately. We inspect, clean, and repair sunroof drains or seals to stop leaks and prevent water damage.

What if my sunroof is cracked or shattered?
Cracked or blown-out sunroofs require immediate attention. We offer replacement and repair services, including OEM glass installation and leak testing to restore proper function.

How do I maintain my convertible top?
Clean regularly, apply protectant, and inspect seals for wear. Annual maintenance ensures longevity and prevents leaks.

My convertible top was vandalized. Can you help?
Yes. We can replace your convertible top and work directly with your insurance company throughout the repair process.

Do you provide marine services?
Yes. We specialize in boat seats, cushions, covers, and marine vinyl repair, ensuring durability against sun, saltwater, and moisture.

Can you customize marine upholstery?
Absolutely. From custom colors to embroidery and foam replacement, we create tailored solutions for any boat or marine project.

Do you repair water-damaged marine cushions?
Yes. We can replace or restore foam and vinyl to prevent mold, odors, and structural damage.

Do you handle custom projects?
Yes. We work on RVs, restaurants, boats, and other unique upholstery and trim projects. Contact us to discuss your vision.

Do you work with restaurants, hotels, or businesses?
Yes. We handle commercial upholstery for chairs, booths, patio furniture, and reception areas — including vinyl, leather, and custom fabrics.

Can you do large-scale projects?
Absolutely. Our team manages multiple-seat installations, restorations, or replacements efficiently while minimizing downtime for your business.